Terms of Service

Introduction

Welcome to Rave ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered review management platform and related services. By accessing or using our service, you agree to be bound by these Terms.

Our Service

Rave provides an AI-powered platform that helps local service businesses manage customer feedback and facilitate the creation of authentic reviews. Our service includes:

• AI-assisted review generation based on customer feedback
• CRM integration and customer communication tools
• Voice and SMS AI capabilities for customer outreach
• Social media integration and posting automation
• Review analytics and competitor analysis
• Custom domain setup and branding

Account Registration and Security

To use our service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your business information remains current and accurate

Your Responsibilities and Compliance

By using our service, you agree to:

• Use the service only for legitimate business purposes
• Comply with all applicable laws and regulations
• Follow the terms of service of third-party platforms (Google, social media, etc.)
• Ensure all customer interactions are honest and transparent
• Not use the service to create fake, misleading, or fraudulent reviews
• Obtain proper consent from customers before collecting their feedback
• Respect intellectual property rights of others

Third-Party Platform Integration and Limitations

Platform Independence and Responsibility

Each business platform (Google My Business, Facebook, Instagram, etc.) operates independently with their own policies, algorithms, and enforcement mechanisms. While our service is designed to help you manage your online presence professionally and in compliance with platform guidelines:

• We cannot control how third-party platforms interpret or enforce their policies
• Platform policies and algorithms may change without notice
• Account actions by third-party platforms are based on their independent assessments
• We provide tools and guidance, but final compliance responsibility rests with you

Limitation of Liability for Third-Party Platform Actions

While we strive to provide a service that supports best practices across all platforms, we cannot be held responsible for actions taken by third-party platforms regarding your accounts, including but not limited to:

• Suspensions, restrictions, or terminations of your business profiles
• Changes in search rankings or visibility
• Review removals or content moderation decisions
• Algorithm changes affecting your business presence
• Policy updates that may impact your account standing

Your Commitment: By using our service, you acknowledge that you understand and accept responsibility for maintaining compliance with all third-party platform terms of service. We recommend regularly reviewing the policies of platforms you use and consulting with legal professionals if you have specific compliance concerns.

Acceptable Use Policy

You may not use our service to:

• Violate any laws, regulations, or third-party rights
• Create false, misleading, or deceptive content
• Spam, harass, or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our service or servers
• Reverse engineer, decompile, or disassemble our software
• Use automated tools to access our service without permission

Payment Terms

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• You authorize us to charge your payment method for all fees
• Failure to pay may result in service suspension or termination
• You're responsible for all applicable taxes

Intellectual Property

Our service, including all software, content, and materials, is protected by intellectual property laws. You retain ownership of your business data and customer information, while we retain ownership of our platform and technology.

By using our service, you grant us a limited license to use your data to provide and improve our service, including AI training and analytics.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our service, you consent to the collection and use of information as described in our Privacy Policy.

Service Availability and Support

While we strive for high availability, we cannot guarantee uninterrupted service. We may temporarily suspend service for maintenance, updates, or due to factors beyond our control. We provide customer support during business hours and will make reasonable efforts to resolve issues promptly.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our service.

Our total liability for any claims related to our service shall not exceed the amount you paid us in the twelve months preceding the claim.

Disclaimers

Our service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific results from using our service.

Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for violations of these Terms. Upon termination, your right to use the service ceases, and we may delete your data after a reasonable period.

Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our service. Your continued use of the service after changes constitute acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us at: